Ask John

Ask John

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John Timpson CBE is one of the UKa€™s most successful businessmen. He is Chairman of the eponymous high street cobblers, key cutters, engravers and watch repairers, with more than 1, 300 branches throughout the UK and Ireland and a turnover of Ap180m. John is hugely admired across the business world for the a€˜Upside Down Managementa€™ techniques that put the growth of the business in the hands of its employees a€“ or of Johna€™s colleagues, as they are called. Johna€™s Daily Telegraph column, a€˜Ask Johna€™, has been dispensing straight-talking, no-nonsense business advice for more than five years. This book collects and expands the very best from that column for the first time. From why low cost will never be a real substitute for proper customer service to the etiquette of employing interns, Johna€™s honest, common-sense business advice should be required reading for anyone running a business a€“ whatever the size.During the next 50 years 90% of the cobbling market disappeared, so we diversified a€“ into keys, engraving, watch repairs and recently dry cleaning. In the next twelve months another service will be introduced: mobile phone repairs a€“ the latestanbsp;...


Title:Ask John
Author: John Timpson
Publisher:Icon Books - 2014-11-06
ISBN-13:

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